1.Scope and effect of a booking
- Name
- HỘ KINH DOANH MTK PRIVATE FITNESS
- Type
- Household business
- Tax code / Business reg. no.
- 8525439916, issued 17/07/2025
- Address
- 196-198 Do Ba Street, Ngu Hanh Son Ward, Ngu Hanh Son District, Da Nang
- Phone / Zalo
- 0935 724 974
These terms apply to every booking with the Business via the website, Zalo or phone, from 25/10/2026. They are published on the website and at the gym before you book.
- "Business" means the service provider above.
- "Customer" means the person booking or using the service.
- "Booking" means a request to reserve a session or package. The website takes no payment; the booking agreement is formed when the Business confirms it with you.
2.How booking and confirmation work
- 1Choose & fill in
Pick a service, coach (if needed), date and time; enter your name and phone.
- 2Tick the consent box
Read these terms and the Privacy Policy, then tick the box yourself (never pre-ticked).
- 3We record it
You get a booking code; status is "Pending".
- 4Reception confirms
By phone / Zalo, usually within 30 minutes during opening hours, at most 24 hours. The slot is held only once confirmed.
If we cannot accommodate you, we will offer another time or cancel and explain why.
3.Holding slots, punctuality and no-shows
Free change or cancellation with at least 12 hours' notice by phone / Zalo 0935 724 974.
If you are over 15 minutes late without notice, or do not respond when reception calls to confirm, we may cancel to free the slot. For PT sessions in a package, see the Cancellation & Refund Policy.
4.Training conditions and health
- Packages are valid for the period stated on your order or membership card.
- Purchased packages may be transferred to another person.
- Refunds, holds and PT cancellations follow the Cancellation & Refund Policy.
Health & safety notice
The website does not collect health information (see Privacy Policy, section 2). Please assess your own fitness before training and tell your coach or reception in person about any injury, medical condition or pregnancy. Follow your coach's instructions throughout.
5.House rules at the gym (196-198 Do Ba)
Training clothes; clean indoor shoes.
Use the lockers and keep valuables safe.
Use a towel and wipe equipment after use.
Use properly and return weights.
Respect other members' private space.
Do not use areas booked for PT sessions.
6.Rights and obligations
The Business
- Provide the service as confirmed in content, time and price.
- Notify you promptly if a service cannot be provided.
- Protect your data under the Privacy Policy.
- Handle complaints under the Cancellation & Refund Policy.
- Refuse service if a customer breaks the law or endangers others.
The Customer
- Provide accurate booking details.
- Pay under the Payment Policy.
- Follow the house rules.
- Cancel, change and get refunds under the Cancellation & Refund Policy.
- Complain or take legal action as provided by law.
We will not change a confirmed booking unilaterally. If these terms change, confirmed bookings keep the terms in force when made; if a change affects your confirmed booking, you may cancel and receive a 100% refund of any amount paid.
Where a term is ambiguous, the interpretation more favourable to the Customer applies (Article 24, Consumer Protection Law 2023).
Template drafted by Webiz for reference; not a substitute for legal advice. Version 1.0, legal basis checked on 21/10/2026.